Return & Refund Policy

Return & Refund Policy
At PureForm Global Inc., we want you to feel confident when shopping with us. Our Return & Refund Policy is designed to make the return process as smooth as possible.

1. Return Eligibility
We offer a 30-day return window from the date you receive your purchase.

To qualify for a return, the following conditions must be met:

  • The item is in its original condition

  • Unused, unworn, with original tags (if applicable)

  • In the original packaging

  • Accompanied by proof of purchase

2. Initiating a Return
To begin the return process, please contact us at:
service@magnivora.com

Once your return is approved, we will send you a return shipping label and clear instructions on how to send back the item.

Important:
Items returned without prior authorization will not be accepted.

If you have any questions or need further assistance, feel free to reach out to us at service@magnivora.com.

3. Damages & Issues
Please inspect your order upon receipt.

If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

4. Exceptions & Non-Returnable Items
Certain items cannot be returned, including:

  • Perishable goods (food, plants, flowers)

  • Custom or personalized products

  • Personal care items (beauty or hygiene products)

  • Hazardous materials or flammable items

  • Original shipping charges

  • Sale items

  • Gift cards

If you're unsure about whether your item is returnable, please contact us before initiating a return.

5. Exchanges
To receive a replacement item, please:

  • Return the original item

  • Place a new order for the replacement item once the return is processed

6. European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days of receiving it, with no reason required.

Conditions:

  • Item must be unused, unworn, with tags

  • In its original packaging

  • Proof of purchase is needed

This applies regardless of the standard 30-day return policy.

7. Refunds
Once we’ve received and inspected your return, we’ll notify you about your refund status.

If the return is approved:

  • Refunds will be issued to the original payment method

  • Please allow up to 10 business days for processing

  • Your bank or card provider may require additional time for posting the refund

If more than 15 business days have passed since your refund was approved, please contact us at service@magnivora.com.

8. Return Shipping Address
A return shipping label will be provided by PureForm Global Inc. before sending any items back.

Return Address:
PureForm Global Inc.
5700 Melrose Ave
Los Angeles, CA 90038
United States